Article

Understanding trade-offs to get better value

Understanding trade-offs helps the industry make best use of available capacity.

By Steer

Delivering better value for money is a central objective of the UK’s rail industry and achieving this aim requires a sound understanding of trade-offs between system INPUTS like service levels and journey times, and OUTPUTS like cost, revenue and performance. Understanding these trade-offs helps the industry make best use of available capacity.

For demand and revenue forecasting there is an established understanding of the key drivers, such as service levels, journey time, crowding and fares.

The associated evidence base is held in the Passenger Demand Forecasting Handbook (PDFH) – a set of guidelines providing a shared industry resource used by the UK’s rail industry.

However, there is no such shared understanding or resource when it comes to understanding the impact of changes in inputs, such as a timetable change, on system performance.

Our Study

Network Rail commissioned a team led by us to investigate the relationships between input drivers of performance and performance outputs, in particular the Public Performance Measure (PPM).

The investigation aimed to provide insight that would answer two key questions:

  • What does this insight tell us about the key performance risks over the course of CP5 (Control Period 5, from 2014 to 2019), where the Government’s high-level output specification (HLOS) programme sets out a public performance measure (PPM) target of 92.5%?
  • Is there the potential to develop a set of tools or framework to predict performance?

Key Findings

The study provides an enhanced understanding of a number of key drivers of performance. These include:

  • Shortening journey times results in worsening performance
  • The volume of train movements affects performance – increasing the number of services is likely to worsen performance unless mitigating actions are undertaken t Complexity, i.e speed mix (fast and slow trains), or the number of crossing movements at junctions, is a critical factor in performance
  • Limited capacity at major termini can have a direct impact on performance 

The manifestation of these for a given route will result in a number of complex interactions. The effect of any given change in a specific instance will depend on the balance of these factors, and how close particular drivers are to a ‘tipping point’.

Implications

Our evidence was used to identify a number of CP5 performance risks, associated with:

  • Thameslink – where risks relate to retimetabling, diversions and re-routing during the construction stage and, once complete, the risks associated with the 24 trains per hour timetable
  • Refranchising – where there will inevitably be pressure from franchisees to increase service levels and reduce journey times to increase revenues, potentially to the detriment of performance
  • Growth in freight and passenger volumes – where freight and passenger mileage is forecast to  increase by 23% and 16% respectively over CP5 and interaction with freight adds network complexity that can contribute to poor performance

The challenge remains as to whether the understanding of performance can be developed to a point  where predictive models (akin to PDFH) can be developed, but our study provides a strong grounding for further development in this area. Progress towards this would allow the industry to assess and quantify trade-offs between capacity and journey time on performance, cost and revenue to help inform decisions of how best to utilise capacity to deliver value for money.

Off

Subscribe to our newsletter, The Edit

We are Steer

Yes, you are in the right place. After 40 years, we have changed our name from Steer Davies Gleave to mark our growing international footprint and our expanding portfolio into sectors beyond transport.

Explore our new website to learn more about Steer: who we are, how we work and what our future holds.

Related insights

  • 27 Nov 2025
    Article

    What did we learn at the Local Transport Summit 2025?

    Simon Statham
    Director
    Nicola Kane
    Director

    Human-centred decision-making is shaping the future of local transport – here’s what we learned at the 2025 Summit.

    Read more

  • taxis
    24 Nov 2025
    Article

    Dynamic pricing: How can European cities adapt to this innovation in taxi fare setting?

    Susmita Das
    Susmita Das
    Associate

    How flexible fare models enhance performance and transparency for a more sustainable taxi system.

    Read more

  • 14 Nov 2025
    Article

    Britain’s rail stations: The ring of confidence

    Profile image
    Mike Goggin
    Managing Director, Transformation & Growth

    Exploring how greater industry confidence can shape stronger, more successful stations for 2035.

    Read more

  • 05 Nov 2025
    Article

    The Railway Bill: Building a new railway sector for Britain

    Profile image
    Mike Goggin
    Managing Director, Transformation & Growth

    The Railways Bill outlines the framework for reform – but its impact will depend on delivery and leadership.

    Read more

  • 22 Oct 2025
    Article

    Game Changers: The megatrends that will redefine global infrastructure

    Jon Peters
    Associate Director

    Our latest global insight report exploring the forces transforming how we move, power, and connect the world.

    Read more

  • 18 Sep 2025
    Article

    Ancoats Mobility Hub: Enabling car-lite developments

    Susmita Das
    Susmita Das
    Associate

    Steer supported the UK’s first purpose-built Mobility Hub with commercial modelling to enable sustainable, car-lite regeneration.

    Read more

  • 31 Jul 2025
    Article

    New study shows best ways to unlock value of UK railway station estate

    Richard Harper
    Director

    Steer and RIA outline strategies to unlock station potential, creating sustainable, connected hubs that drive social and economic value.

    Read more

  • 01 May 2025
    Article

    Can bus franchising help further the UK’s journey to zero emission bus fleets?

    Phil Turner
    Associate

    Does bus franchising enable faster ZEB rollout? Cities like Manchester and Liverpool offer early clues.

    Read more

  • 24 Mar 2025
    Article

    Beyond the rails: Why we need to keep the entrepreneurial spirit alive in an era of nationalisation

    Profile image
    Mike Goggin
    Managing Director, Transformation & Growth

    From AI and decarbonisation to customer experience, private sector innovation still has a crucial role to play.

    Read more

  • 18 Feb 2025
    Article

    Transforming Britain’s rail sector – the legislative component

    Profile image
    Mike Goggin
    Managing Director, Transformation & Growth

    The UK Government's Railways Bill consultation outlines plans for GBR, improved efficiency, and a more integrated rail network.

    Read more

  • 24 Jan 2025
    Article

    What does 2025 have in store for infrastructure investors? Here is Steer’s outlook

    Antonio Beltrán Arranz
    Associate

    Steer’s Antonio Beltran Arranz explores key investment trends for 2025, from rail modernisation to renewable energy growth.

    Read more

  • 23 Jan 2025
    Article

    Double the rail passengers by 2050: The imperative for action

    By Steer

    Doubling GB rail passengers by 2050 is possible—but only with targeted action and data-driven insights.

    Read more